Frequently asked questions.

Where shopthe48.com ships

Do you deliver to my community?
Refer to zip code locator

If your zip code is not listed, please contact us.
We'll make every effort to service your area.

If I have any questions how do i reach shopthe48.com?
Visit our Contact Page.

Ordering

What's a "Member ID Code"?
The Member ID Code identifies you in our system, providing us with billing information, ship to address and contact information.

How do I use my shopthe48.com Member ID Code?
Enter your Member ID Code on the 2nd address line when making your online purchase. See example of how to use the shopthe48.com as your US address.

What if I forget my Member ID Code in the 2nd address line?
We'll make every effort to identify a package by your name. We will e-mail, or phone and confirm the package is yours. Once we've identified who the package belongs to, we'll expedite it to your location. If a package is unable to be identified, it will be returned to the online retailer.

What if I want my package sent to a different address?
No problem! We provide multiple address lines for you to use. Simply go to your profile, create a new 'ship to' address and receive a new Members ID Code for that location. Input the Member ID Code you wish to use on the 2nd address line and we'll send your package to that location. See example of how to use the shopthe48.com as your US address.

Are there weight or size restrictions?
Yes, but we do our best to accommodate large and heavy items. Visit the Shipping Calculator.

If I have any questions how do i reach shopthe48.com?
Visit our Contact Page.

Shipping

How long does it take to receive my package?
Transit times vary, based on your actual location . Typical transit time is 2 - 5 business days from the time you approve charges.

How do I track my package?
Once we receive your package, we'll send you confirmation with a tracking number. You can then track your package online.

Are there weight or size restrictions?
Yes, but we do our best to accommodate large and heavy items. Visit the Shipping Calculator.

If I have questions, how do i reach shopthe48.com?
Visit our Contact Page.

Rates / Fees

How are shipping charges calculated?
Our shipping rates are based on weight to size calculation so if you shipped:
i. A large box that weighs very little, is charge based on the size of box.
ii. A small box that is very heavy, is charged based on the weight of the box
To find the cost go to our Shipping Calculator.

Can I insure my package?
Insurance charges are $1.00 USD per $100.00 of value, up to a maximum value of $1,000.00. A minimum charge of $5.00 applies to all shipments for which insurance is purchased. If you decline this coverage the maximum claim amount you are eligible for is $50.00.

What if I need to return an item to the online retailer?
Any returns, refunds or exchanges, are between you and the online retailer, where the purchase was made. Be sure and keep a copy of your invoice from the retailer, as it will contain valuable information you may need to make the return.

Are there any fees to become a member?
No! You simply sign up and get wholesale pricing.

If I have questions, how do i reach shopthe48.com?
Visit our Contact Page.

What's Not Allowed

List of Restricted Items

  1. Combustible / Flammable items
  2. Pressurized Cans
  3. Hazardous Materials Including Anything Flammable, Corrosive, Explosive, Infectious, or Radioactive
    • Some Examples:
    • Perfumes
    • Nail polish
    • Flea collars or flea sprays
    • Aerosols
    • Bleach
    • Pool chemicals
    • Paints
    • Matches
    • Batteries
    • Fuels or gasoline
    • Airbags
    • Dry ice
    • Mercury thermometers
    • Cleaning supplies
    • Items previously containing fuel
    • Glues
    • Fireworks
  4. Liquids in quantities greater than 1 gallon or that are not packaged properly to prevent leakage
  5. Firearms / Weaponry
  6. Agricultural Products
  7. Perishable Goods
  8. Goods Requiring Protection From Heat or Cold
  9. Animals and Products Made With Animal Skin
  10. Alcohol or Tobacco
  11. Pornography
  12. Government ID and Licenses or Anything That Looks Similar to Including Documents, Uniforms or Patches.
  13. Cash, Currency, Money Orders, Cashiers, Checks, Stocks, Bonds or Equivalents
  14. Jewelry, Coins, Stamps, Precious Metals
  15. Lottery tickets / Gambling Devices
  16. Prescription and or Veterinary Medications
  17. Art Work, Antiques or Museum Pieces
  18. Goods with Declared Value Over ($5000)

If I have questions, how do i reach shopthe48.com?
Visit our Contact Page.

Payment

What forms of payment can I use?
Visa, MasterCard, American Express, Discovery, Diners Club & JCB

When do I pay for my order?
When your package arrives at shopthe48.com, we inspect for damage and induct it into our operating system. At that time you are notified via email. You are asked to log in to review and approve our charges. Once approved, charges are billed to the credit or debit card we have on file.

What name will appear on my credit card statement
Shopthe48.com will appear on your statement.

If I have questions, how do i reach shopthe48.com?
Visit our Contact Page.

Returns

What happens if my shipment gets damaged or lost?
If the package comes to us damaged, Shopthe48.com will document all damages and forward you a damage report and photographs if relevant. We will work with you to coordinate return and replacement with the vendor.

Ultimate resolution will be guided by the terms and conditions of the vendor. Shopthe48.com will accommodate whenever possible, but we will not have any liability for goods damaged en route to the Shopthe48.com receiving location.

What if I need to return something?
All returns, refunds or exchanges are between you and the online retailer, where the purchase was made.
Be sure to keep a copy of your invoice from the online retailer. This will contain valuable information you may need to make the return.

If I have questions, how do i reach shopthe48.com?
Visit our Contact Page.

Not a member yet?Sign up for free and start saving on shipping!

This is how you should fill out the "ship to" address for your online orders:

Example of how to use the shopthe48.com as your US address.

Still have questions?Contact Us